The 7 Step Consultation & Painting Process
We have found it is important to customers to communicate with them every step of the way; from quotation date and time to surface preparation, painting and decorating. We also make a point of explaining how adverse weather conditions may affect the completion time frame of the job.
We have developed a 7 step painting and consultation process so that our customers always know what stage the job is at and has a satisfying painting experience.
- Obligation free initial consultation and quote.
- Pre works commencement meeting - Prior to commencement of the job, we agree on commencement date and times, paint details and the order in which the project will be completed. Any alterations to the commencement date and time will be communicated as soon as possible and agreed upon with the customer.
- Day one set up - All trades people involved in the work will meet the customer and then be provided with an overview of the property and a detailed run down of the paint works required.
- Ongoing updates & customer consultation - All customers of Urban Painting and Decorating will be continually updated as to the progress of the job.
- Customer review and clean up - Once the project has been completed, the customer is asked to review all painting works. Once satisfied, all painting equipment will be removed and the work site cleaned.
- Post completion rectification - On some occasions, the customer may notice something that wasn’t picked up at the step 5 review. We offer a 100% satisfaction guarantee on all our work and as such we will rectify any issues that the customer may have to their full satisfaction, even where the account has already been paid in full.
- Client feedback - Feedback form given after job completion
By providing a high quality, professional and timely painting and decorating service to new and existing customers we have been able to secure a number of referral sources. Since commencing the business, business owner/operator Richard Rossetto has put much time and effort in to building the quality reputation of Urban Painting and Decorating and ensuring all customers are 110% satisfied with the work carried out at their home, office or business premises.
The best compliment we can receive from our customers is a referral of our business to their friends and family.
Call Urban Painting today for a quote on 0408 012 582